Returns & Exchanges
At Paynes Gray, we want you to be delighted with your home decor, so we offer a 30-day return window for most items in their original condition. Please note that custom furniture, lighting, and final sale items are non-returnable to maintain our high standards of quality and exclusivity.
Initiate Your Request
Visit our online returns portal or contact our customer service team with your order number and the items you wish to return.
Receive Authorization
Once approved, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible items.
Pack with Care
Securely pack the items in their original manufacturer's packaging and outer shipping box to ensure they arrive back to us undamaged.
Inspection and Refund
After our warehouse team inspects the returned goods, your refund will be processed to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing